Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Q1: How do I know if Whitestone products are safe for my skin?

Whitestone formulas are crafted with skin-loving ingredients suitable for daily routines. However, since skin sensitivity varies:

Always do a patch test before applying on full face. If irritation, stinging, or redness develops, discontinue use immediately.

Q2: What payment methods do you accept?

We offer:

●       Cash on Delivery (COD) nationwide across Pakistan.

●       Online Direct Bank Transfer / Card Payments (when available at checkout).

Q3: How do I place an order via WhatsApp?

You can message us directly on WhatsApp at +92 327 882 2163 with the product names, your full name, complete home address, and contact number. Our team will book the order for you.

Q4: How long does delivery take?

Orders for major cities typically arrive in 2–4 business days. Regional towns and remote tehsils take 3–5 business days.

Q5: Can I open and check the parcel before paying the courier?

Per standard Pakistani courier policies (TCS, Leopards, Trax), delivery agents cannot open sealed flyers prior to payment collection. Once received, if there is any issue, contact Whitestone support immediately with an unboxing video for resolution.