Refund Policy

Refund Policy

Eligibility for Refunds

Refunds are issued under the following circumstances:

●       The customer paid in advance online and the item is out of stock.

●       A returned, damaged, or defective item is received and inspected at our warehouse, and the customer chooses a refund rather than a product replacement.

●       An order is canceled before dispatch.

Refund Methods & Timelines

●       Cash on Delivery (COD) Orders:
Refunds for COD purchases are transferred directly to the customer’s designated Pakistani bank account, Easypaisa, or JazzCash within 5 to 7 working days following inspection approval.

●       Prepaid / Online Payment Orders:
Refunds will be reversed back to the original debit/credit card or payment account within 7 to 10 working days (actual posting time depends on your issuing bank).

Non-Refundable Charges

●       Standard shipping fees (Rs.250 or courier logistics charges) are non-refundable unless the return is caused by our shipping or dispatch error.