Return & Exchange Policy

Return & Exchange Policy

Effective Date: October 1, 2024

Last Updated: October 2024

Thank you for shopping at Whitestone (https://whitestone.com.pk/). We take utmost care in formulating, inspecting, and packaging your skincare products. Due to international hygiene standards and the sensitive personal-care nature of cosmetics, specific criteria apply for returns and replacements.

Conditions for Return / Exchange

We offer replacements or returns within 7 days of delivery under the following conditions:

1.     Damaged or Broken on Arrival: The item arrived leaked, broken, or physically damaged during transit.

2.     Incorrect Item Delivered: You received an item or variant different from what you ordered.

3.     Defective Formulation / Batch Issue: The product displays abnormal texture, scent, or packaging defects upon opening.

4.     Unopened Return: The product is brand new, sealed, unopened, and in its complete original carton with all tags and protective seals intact.

Important Hygiene Notice:

For health, safety, and sanitary reasons, opened, tested, or used skincare items (including beauty creams, serums, face washes, balms, and sunblocks) cannot be returned or refunded unless verified to be defective upon arrival.

Return Procedure

1.     Notify our Customer Support team within 48 hours of receiving your parcel.

2.     WhatsApp us at +92 327 882 2163 or email info@whitestone.com.pk.

3.     Provide your Order Number, a brief description of the issue, and clear photographs or an unboxing video showing the damaged or incorrect item and outer shipping label.

4.     Once verified, our team will either dispatch a fresh replacement or schedule a courier pickup.